NBCUniversal’s Peacock streaming service has officially launched, but some users have been hit with external monitor error messages.

NBCUniversal’s Peacock streaming service has now fully launched, but some users have encountered issues accessing the platform via external monitors, with error messages revealing that this “video configuration is not compatible with Peacock.”While Peacock supports a number of devices and platforms, some users have reported streaming problems with HDMI connections and external monitors, preventing them from connecting their computers to their TVs to stream content from their chosen devices.HDMI connectivity is not supported at this time. Users will not be able to view via external monitor connection. They will need to use their PC, mobile or one of our other supported devices directly. Here is the link to our devices: https://t.co/XoLV75XoHx
PeacockTVCare (@PeacockTVCare) July 15, 2020
Several Twitter users shared screenshots of the error message they are receiving, which reads: “Something went wrong. Sorry, your video configuration is not compatible with Peacock. Try disconnecting an external monitor.” Peacock has responded to these customers, saying, “HDMI connectivity is not supported at this time. Users will not be able to view via external monitor connection. They will need to use their PC, mobile or one of our other supported devices directly.”
Various Reddit threads detailed further complaints about the connectivity issue, as one user wrote, “Peacock does not support HDMI. Who thought this was a good idea?!” While others suggested that the lack of support for HDMI connections and external monitors may be because Peacock isn’t available on Amazon Fire TV and Roku, similarly to HBO Max, which also cannot be accessed on those devices.
For those looking for an alternative, Peacock is currently available to subscribers of Comcast’s Xfinity X1 service and owners of Comcast Flex devices, as well as Android, including Android TV and Chromecast, Apple TV, iOS, Xbox One, Vizio SmartCast TVs, and LG Smart TVs. An app for the Peacock streaming service will also be rolled out on PlayStation 4 and PlayStation 4 Pro during the week of July 20.
Once you’re up and running with the streamer, you’ll have access to more than 15,000 hours of TV shows and movies from NBCUniversal’s entertainment library. So fill up your watch list and check out every original TV show and movie you can stream right now, or save yourself some time and read about the best and worst Peacock originals, as well as 20 hidden gems you can find on the platform.
Adele Ankers is a Freelance Entertainment Journalist. You can reach her on Twitter.